Testimonials

“I can’t say enough about your excellent customer service…”

I can’t say enough about your excellent customer service, but because it was exceptional, I’d like to mention particulars:

• You replied to my initial inquiry for information within a couple of hours.
• Once I explained what I needed, you made product suggestions based upon EXACTLY what I was looking for – not what you were trying to push at the time, nor did you try to up-sell to more expensive options. How refreshing is that?!
• I received the product samples I requested within 2 business days.
• After I placed my order and because it was time-sensitive, you emailed me about the progress at regular intervals until the items shipped. As soon as the items shipped, you sent me tracking info for my peace of mind, then you called to make sure I’d received the order and that the items were satisfactory.
• The quality of the printing and of the items themselves is perfectly suitable.
• I’ve told several personal and professional contacts about The Marketing Machine / Second Gear and hope my referrals bring you added business because you deserve it!

— Pam McLamb – Conference Center Coordinator, The Clayton Auditorium & Conference Center